Privacy & Cookies Policy

Effective Date: July 1, 2026
Website: https://pointeviewlodge.com
Business: Pointe View Lodge
Contact: info@pointeviewlodge.com
Mailing Address: 95 Misty Mountain Road – Jamestown, Tennessee 38556

Pointe View Lodge respects your privacy. This Privacy & Cookies Policy explains what information we collect through our website, how we use it, how cookies and similar technologies are handled, and the choices available to visitors.

This policy applies to information collected through https://pointeviewlodge.com and related booking, contact, and checkout features.

1. Our approach to cookies and tracking

We use a consent management platform to give visitors control over non-essential cookies and similar technologies.

We do not intentionally allow analytics, advertising, marketing, remarketing, attribution, session replay, or other non-essential tracking technologies to load before a visitor has provided consent.

Visitors may:

• Accept non-essential cookies.
• Deny non-essential cookies.
• View and save cookie preferences by category.
• Change or withdraw consent at any time through the consent banner or privacy options link on the website.

Strictly necessary cookies may still be used because they are required for the website to work, to remember consent choices, to maintain booking/cart functionality, to provide security, or to process reservations.

2. Information we collect

We may collect the following types of information depending on how you use the website.

Information you provide directly

When you contact us, request information, make a booking, or complete a checkout form, we may collect:

• Name
• Email address
• Phone number
• Billing information
• Booking dates
• Number of guests
• Reservation details
• Messages or special requests you submit
• Payment-related information processed through our payment provider
• Any other information you choose to provide

Please do not submit sensitive personal information unless it is necessary for your reservation or request.

Information collected automatically for website operation

When you visit the website, our server and website software may process limited technical information necessary to display and secure the site, such as:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages requested
• Error logs or security logs

This information is used for website functionality, security, troubleshooting, fraud prevention, and maintaining the reliability of the website.

Booking and checkout information

Because this website uses booking and checkout functionality, we may process information needed to manage reservations, including:

• Selected booking dates
• Selected room, lodge, or product information
• Cart and checkout contents
• Billing details
• Payment status
• Reservation confirmations
• Customer service communications

Booking, cart, checkout, and payment-related cookies are treated as functional where they are necessary to complete or manage a reservation.

3. Cookies and similar technologies

Cookies are small files stored on your device when you visit a website. We use cookies only as described in this policy and through our consent management settings.

Strictly necessary / functional cookies

These cookies are required for the website to work properly. They may be used to:

• Remember your cookie consent choices.
• Keep the website secure.
• Maintain cart and checkout functionality.
• Process booking selections.
• Enable basic WordPress, WooCommerce, and booking system features.
• Prevent fraud, abuse, or technical errors.

Examples may include:

• cmplz_* cookies used to store consent choices.
• WooCommerce cart, checkout, and session cookies required for reservation functionality.
• Security or system cookies required for site operation.

These cookies do not require optional consent because they are necessary for the website to function.

Preferences cookies

Preferences cookies may be used to remember choices you make on the website, such as saved settings or display preferences. These are only used where enabled and appropriate.

Statistics / analytics cookies

Statistics cookies help us understand how visitors use the website, such as which pages are visited and how the website performs.

We do not allow statistics or analytics tools to load before consent. If analytics tools such as Google Analytics are enabled, they should only load after a visitor consents to Statistics cookies.

Examples may include:

• _ga
• _ga_*

If you deny Statistics cookies, these analytics cookies should not be set.

Marketing and attribution cookies

Marketing and attribution cookies may be used to understand where visitors came from, measure advertising performance, or support marketing campaigns.

We do not allow marketing, remarketing, advertising, conversion, or attribution cookies to load before consent. If marketing tools are used in the future, they should only load after a visitor consents to Marketing cookies.

Examples may include:

• Google Ads or conversion cookies such as _gcl_*
• WooCommerce Order Attribution / Sourcebuster cookies such as:
  • sbjs_current
  • sbjs_current_add
  • sbjs_first
  • sbjs_first_add
  • sbjs_session
  • sbjs_udata
  • sbjs_migrations

At this time, WooCommerce Order Attribution should remain disabled or blocked unless consent has been granted.

4. Third-party services

We may use third-party service providers to operate the website, process reservations, process payments, provide booking functionality, or maintain website security.

These providers may include, as applicable:

• Website hosting providers
• WordPress and WooCommerce service components
• Booking and calendar tools
• Payment processors
• Email or contact form services
• Security and spam-prevention tools
• Analytics tools, only if consented to where required
• Marketing tools, only if consented to where required

Third-party providers may process information according to their own privacy policies. We only share information as needed to provide the requested service, process a reservation, comply with legal obligations, protect the website, or operate our business.

5. Payments

If you make a reservation or payment through the website, payment information may be processed by a third-party payment processor.

We do not intentionally store complete credit card numbers on our website. Payment processors may collect and process payment details, billing information, fraud-prevention information, and transaction records according to their own privacy and security policies.

6. Booking calendars and external booking platforms

The website may use booking tools to manage reservation availability, booking calendars, and reservation details.

If calendar synchronization is enabled, booking availability or reservation-related information may be exchanged with calendar or booking platforms such as:

• Google Calendar
• Airbnb
• Booking.com
• Other connected booking or channel-management services

This sharing is used for operational booking management, such as preventing double bookings, syncing availability, and managing reservations. It is not intended for advertising or remarketing unless specifically disclosed and consented to.

Reservations made through third-party platforms are also subject to those platforms’ own privacy policies and terms.

7. Contact forms and communications

When you contact us through the website, email, phone, or another communication method, we may use the information you provide to:

• Respond to your inquiry.
• Provide booking or property information.
• Manage a reservation.
• Provide customer service.
• Maintain business records.
• Protect our legal rights.

We do not sell contact form submissions.

8. Embedded content and links to other websites

Pages on this website may include links to third-party websites or embedded content, such as maps, videos, social media content, or external booking platforms.

Embedded content from other websites may behave as if you visited that website directly. Those third-party websites may collect data, use cookies, or track interactions according to their own policies.

Where possible, non-essential embedded third-party content should be blocked or consent-gated until the visitor provides the applicable consent.

9. How we use information

We use collected information to:

• Operate and maintain the website.
• Provide booking and reservation services.
• Process payments.
• Respond to inquiries.
• Send reservation confirmations or service communications.
• Maintain security and prevent fraud.
• Troubleshoot technical issues.
• Comply with legal, tax, accounting, and business obligations.
• Improve the website, where analytics consent has been provided.
• Conduct marketing only where permitted and consented to.

10. How long we keep information

We keep personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law.

Typical retention periods may include:

• Contact form messages: 12–24 months
• Reservation records: 3–7 years
• Payment and accounting records: 3-7 years
• Consent records: retained as needed to document and honor cookie choices
• Security logs: retained for a limited period for fraud prevention and troubleshooting

11. Your privacy choices

Depending on your location and applicable law, you may have the right to request:

• Access to personal information we maintain about you.
• Correction of inaccurate information.
• Deletion of certain information.
• Withdrawal of cookie consent.
• Opt-out of non-essential cookies.
• Information about how your data is used or shared.

To make a privacy request, contact us at:

Email: info@pointeviewlodge.com

We may need to verify your identity before responding to certain requests.

12. California privacy notice

California residents may have additional privacy rights under California law.

We do not knowingly sell personal information. We do not intentionally share personal information for cross-context behavioral advertising unless disclosed and consented to through the website’s consent tools.

For California visitors, we intend to block non-essential analytics, advertising, remarketing, attribution, and similar tracking technologies unless and until the visitor provides consent.

Visitors may deny non-essential cookies or withdraw consent at any time using the website’s privacy options or consent preferences tool.

13. Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

14. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, internet transmission, or electronic storage method is completely secure.

15. Changes to this policy

We may update this Privacy & Cookies Policy from time to time. When we do, we will update the effective date at the top of this page.

16. Contact us

For privacy questions, cookie questions, or data requests, contact:

Pointe View Lodge
Email: info@ponteviewlodge.com
Mailing Address:

95 Misty Mountain Road
Jamestown, Tennessee 38556